Grooming Services (Facility)

Keep your grooming schedule running smoothly — right inside Time To Pet. Book trims, baths, de-sheds, and more as standalone appointments or tack them onto existing visits as add-ons. Every grooming appointment shows up on your calendar and in Front Desk mode, so your team always knows what's coming next.

Note: Grooming Services are available for Facility accounts only.

Creating a Grooming Service

To create a Grooming service:

Navigate to Settings > Services.
Click Add New Service.
Select Grooming from the service type options.

You’ll be taken to the Grooming service setup form.

Grooming Service Settings

When creating your Grooming service, you’ll configure the following:

Service Name - Required. This is the name that will appear when scheduling.
Duration - Required. Set the service length in hours or minutes.
Client Can Request - Currently disabled and marked as Coming Soon.
Add-On? - Enable this option to make the Grooming service available as a scheduled add-on.
When enabled, it will appear in the Add-On dropdown when booking visits.
Description
Private Notes
Color - Select how the service appears on the calendar.
Auto Reminder

Grooming Service Rates

Cost Per Pet – Charges apply per pet. If multiple pets are scheduled separately, each pet will be billed for the base cost of the service.

Taxable – Enable if the service should be taxed.

Scheduling Grooming Services

Grooming services can be scheduled in three ways:

As a Standalone Service
As a Scheduled Add-On
As a Magic Add-On

Only one pet can be scheduled per Grooming service.

Scheduling a Grooming Add-On

If your Grooming service is enabled as an add-on, it will be available when scheduling visits.

When adding a Grooming add-on, you’ll select:

Date
Start Time
End Time - This is automatically calculated based on the service duration, but can be edited manually
Service
Space
Pet

Important: Only one pet can be selected per grooming add-on.

If the selected staff member has a conflict or does not have a shift scheduled during the selected time, a warning will appear.

Scheduled Grooming add-ons display as their own event card on the calendar.

Scheduling a Standalone Grooming Service

When scheduling Grooming as the primary service, you'll fill in the following:

Date
Start Time
End Time
Space
Service
Staff
Client
Pet (only one pet allowed)
Notes

If the selected staff member is not scheduled during that time or if they have a conflict, a warning will appear. The warning does not prevent the services from being scheduled.

Viewing Grooming Services on the Calendar

Grooming services display the same way on your calendar whether they are standalone services or add-ons.

Each event card includes:

Event time
Client name
Service name
Staff member

Add-ons appear as separate event cards for clear visibility.

Grooming Services in Front Desk Mode

In Front Desk mode, standalone Grooming events display:

Client
Pet
Space
Service
Expected At time (based on scheduled start time)
Expected Out time (based on scheduled end time)
Check-In / Check-Out status

Drop-In Grooming Services

You can also add Grooming services for walk-in clients using the drop-in workflow.

When creating a drop-in Grooming service, the following are required:

Client
Service
Start Time
End Time
Staff
Space
Pet (only one pet allowed)
Notes

Editing Grooming Services at Check-In

When checking in a Grooming appointment:

The Start Time can be edited
- Updating it will automatically adjust the End Time based on the service duration
The End Time can be edited
- Changing it will not adjust the Start Time
The Space can be updated
The Pet cannot be removed once the service is checked in
Notes can be added

Editing Scheduled Grooming Add-Ons

Scheduled Grooming add-ons can be edited to update:

Date
Start Time
- Adjusting the start time updates the end time automatically
End Time
- Adjusting the end time does not change the start time
Space
Pet

Once your edits are complete, select Add To Visit to save the changes.

Additional Information

Grooming Services and Templates

Grooming services cannot be selected as the primary service in Facility templates.
Grooming services can be included as scheduled add-ons within templates.