You can create Drop-Off and Pickup times for each service when creating your Main Services. These can vary by service type, or you can create them uniformly each time a Main Service is created. When scheduling services for pet parents or when pet parents are requesting services, a Drop-Off and Pickup time can be selected to indicate their arrival and departure times from the facility.
IN THIS ARTICLE
Learn more about creating your Main Services in our help article: Facility: Main Services
Changing the Language for Drop-Off and Pickup Times
If your facility uses a language other than "Drop-Off" and "Pickup" for the times that can be selected for expected arrival and departure of services by pet parents, you can configure this in your Settings → Messaging → Language Customizations
Note: These control the verbiage pet parents will see in the Client App & Portal but will not affect the verbiage used in the Admin Dashboard.
Creating Drop-Off and Pickup Times
When creating a Main Service in the Drop-Off and Pickup section, create the times that can be selected for a pet's arrival and departure. Times can be created as windows of time such as 6:00 AM-8:00 AM or within 30-minute increments, i.e. 8:00 AM-8:30 AM.
When creating your Drop-off and Pickup times one must be set as "default". If a different time is not selected this will be the defaulted option.
Optional Fee
You can add an optional automated fee for select Drop-Off and Pickup times, such as an early Drop-Off time from 6:00 AM-8:00 AM, with a fee of $15:
Changing the Time Increments for Drop-Off and Pickup Times
When creating your Main Service's Drop-Off and Pickup times, you can choose a Time Interval. When requesting new services, the client will choose the planned Drop-Off and Pickup times from these windows. Interval Length specifies the times a client can select within the window, allowing a more specific time for the client to select from. For example, a "5-minute" interval would allow the client to select "10:00-10:05," "10:05-10:10," etc., in an example window from 9:00 AM to 11:00 AM.
Enabling Time Increments and Selecting the Interval Length
In the Interval Length, you can enable this by clicking the drop-down in the "Full Window", where you can select intervals of 5, 10, 15, 20, 25, and 30 minutes:
Viewing Drop-Off and Pickup Times
Pet Parent View
Pet parents can select Drop-Off and Pickup times when requesting service in the Client Portal or App:
Additionally, when Time Increments is enabled, Pet Parents can choose a selection within a Drop-Off and Pickup window when scheduling from the Client Portal.
Note: Pet parents are not able to select an interval time when scheduling through the Time To Pet App, but we hope to have that functionality available soon!
Scheduling Services for Pet Parents
When scheduling services for a client, you can select the drop-off and pickup times for the service:
Front Desk Mode
In the Expected At and Expected Out columns, you can view a pet's Drop-Off and Pickup times in the Event Status Menu.
When checking pets in and out, you can also see the Drop-Off and Pickup times.
