Every pet care business has its own voice — and Messaging Settings gives you the tools to make Time To Pet sound like yours. From setting business hours that manage client expectations automatically, to tailoring the exact wording of emails and portal messages your clients see, this feature puts you in control of how your business communicates at every touchpoint. Whether you want to add a warm personal greeting to your welcome email or set clear boundaries around service requests, these settings make it easy to deliver a professional, on-brand experience without any extra effort.

The Messaging Settings page allows you to enable Business Hours and customize the messages sent to clients throughout Time To Pet — from welcome emails and invoices to portal notifications and cut-off alerts.

Business Hours can be enabled by adjusting this setting in Company Settings → Messaging.

When Business Hours are enabled, Time To Pet will automatically show a message or send an auto-reply to pet parents who message your business outside of your normal business hours. After enabling Business Hours, you can then set your "Normal Business Hours" for your company.

With Business Hours enabled, you have the ability to Automate Scheduled Messages for messages sent outside of your normal business hours. This feature works closely with the Scheduled Messages tool in Facility. When enabled, any messages your company sends outside of normal business hours will be automatically scheduled to be sent the next time business hours are open. You can, however, override the “scheduled” setting and send messages immediately when creating messages via the web version of Time To Pet.

You can also customize your Outside Business Hours message. This message is automatically displayed to pet parents who send your business a message outside of normal business hours via the Client App or Client Portal. This message is also sent to pet parents who reply to an email outside of normal business hours.

Each of the different messages that can be configured is listed below with further details.

This is the email that is sent to your clients when you create an account for them (or their account is approved). This email includes their One-Time Activation Link (which your clients will click to activate their account).

This is the email that is sent to clients when you click “Email Invoice” or use the Bulk Invoicing tool to email invoices.

This is the email that clients will receive if they have sent a change request for their services and it has been processed by an admin.

If configured in your Portal Settings to allow clients to create their own accounts, this message will be shown to the client in a pop-up window immediately after they create an account.

This is the message that appears if a client has not met the cancellation request cut-off time.

This is the message that appears if a client has not met the change request cut-off time.

The message displayed to your clients if they attempt to request services through the portal with insufficient notice.

This is text displayed to your clients in the portal just above the service request form.