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Facility: Logging Into Client Portal As Client

Learn how to log in as a client in Time To Pet Facility.

Katie Gingrich avatar
Written by Katie Gingrich
Updated over a week ago

Every client in the Facility has access to a Client Portal. However, in some cases, it may be helpful for the company admin to see precisely what your client sees in their Portal. Time To Pet supports a "Login As Client" button that allows you to see your client's portal from their perspective.


You can access the Login As Client tool from your Client's Profile by clicking the blue "Quick Actions" menu:

screenshot of client profile with quick actions menu indicated by red arrow and expanded, and red arrow indicating login as client option


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Time To Pet will ask you to confirm that you want to log in as your client:

screenshot of confirmation to log in as client form

After clicking "Login As Client," you will log in to the Client's Portal as if you were them. Just to let you know, Time To Pet will treat you as if you are the actual client. Any actions you take while in the Portal will be logged as if the client took them. You can submit requests, send messages, and pay invoices just as your client would.
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To leave the Client Portal and return to your admin dashboard, click the "back" button on your browser or click the "Back To Dashboard" button:

screenshot of client portal when logged in with red box and red arrow indicating the back to dashboard link
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