In Facility, you can attach an Add-On Service to a Main Service's scheduled event by using the Add-On feature. An Add-On Service is best used whenever you need to add an additional service (that you will charge for) to a Main Service, such as Nail Trims, Baths, Enrichment Toys, etc.
Learn how to create Add-On services in our help article here: Add-On Services!
How To Add An Add-On Service To A Scheduled Event
After scheduling a Main Service, stay in the New/Edit Event window and navigate to the Add-Ons section at the bottom of the page. Click the arrow to open up the add-ons section of the page, where you can add new add-on services and edit add-ons that have been previously added to the event:
You can attach an Add-On to this Main Service by clicking the + New Add-On button:
Once clicked, you can choose to add one of three Add-On services: an Add-On, a Scheduled Add-On, or a Smart Add-On. We will go into more detail about Scheduled and Smart Add-Ons below.
To schedule a regular Add-On service, select the Add-On you want to add to the service from the dropdown list and select the pet that the service is for:
Once you're ready, click the + Add To Visit button to add the Add-On to the scheduled event. The add-on will now be visible at the bottom of the event window, where you will have the option to Edit or Remove it:
Click the Save Changes button once you're done making edits to the event.
Scheduling An Add-On For A Specific Date and Time
When attaching an Add-On service to a Main Service, you can choose to schedule it as a Scheduled Add-On:
You can specify the Date and Time the add-on will take place, select the Service type, choose the Space the add-on service should be assigned to, and pick which pet the add-on service is for.
Note: Once added to the visit, the Scheduled Add-On will appear on the Scheduler as a separate event from the Main Service. They will also show up in the Scheduled Add-Ons section of the Event Status Menu in Front Desk Mode.
Once you're ready, click the + Add To Visit button to add the Add-On to the scheduled event. The add-on will now be visible at the bottom of the event window, where you will have the option to Edit or Remove it:
Click the Save Changes button once you're done making edits to the event.
Scheduling Smart Add-Ons
When selecting an Add-On for an event, you can choose to set up a Smart Add-On, which are Add-On services that can repeat within the scheduled service's date range:
Example: If Fido is Boarding from June 12th to June 18th, and you would like to schedule a daily use of enrichment toys for them, a Smart Add-On service would be the perfect scheduling solution.
When setting up your Smart Add-On, you will first be asked to determine how often it should be added onto the scheduled event during the scheduled stay:
You can choose from the following scheduling options:
Schedule Every Day: The Smart Add-On will be scheduled for every event within the service.
Schedule Every Day But First: The Smart Add-On will be scheduled for every event except the first.
Scheduled Every Day But Last: The Smart Add-On will be scheduled for every event except the last.
Scheduled Every Day But First & Last: The Smart Add-On will not be scheduled for the first or last events but for every event between those two services.
You can also specify the start and end times for the Smart Add-On, the service type, the space it should be assigned to, and the pet(s) that it is intended for.
Once you're ready, click the + Add To Visit button to add the Add-On to the scheduled event. The add-on and the times it's scheduled to appear will now be visible at the bottom of the event window, where you will have the option to Edit or Remove it:
Note: For more information on scheduling events in Time To Pet Facility, check out help documentation here: Facility: Scheduling Services.
FAQs
Q: Can you change an Add-On service to a Scheduled Add-On?
Typically, yes, if an Admin or Scheduler created the events, you can turn a regular add-on into a scheduled add-on right from the client's scheduled event. However, if a client selected the add-on service when submitting a service request through their Client App/Portal, there isn't currently a way to convert that add-on to a scheduled add-on. You would need to manually remove the original add-on from the event and re-add it as a scheduled add-on.