When a staff member is no longer working for your company, you may need to remove their access to Time To Pet Facility. You can do so by marking them as inactive, which is a very simple process as an Admin in Time To Pet Facility.
Check out this video from our Customer Experience team on Making A Staff Member Inactive In Time To Pet Facility!
To do so, begin by navigating to the staff member's profile page, and click on the Quick Actions menu in the top right corner of the screen. A dropdown menu will appear. Select Make Inactive from the list:
The system will then ask you who you would like to reassign the staff member's scheduled Shifts or delete them altogether. For example, if the staff member you're making inactive has a Shift scheduled for next week, it will automatically be reassigned to the staff member you select. If youi're not sure who will be filling in for that staff member yet, you can always reassign the Shifts to an Admin or Scheduler instead as a placeholder. This helps to prevent any Shifts from being missed or unstaffed:
FAQs
Q: If I make a staff member inactive in Facility but not In-Home, what happens?
If making a staff member inactive in one of Time To Pet's softwares but not the other, this only removes their access to the one software. They will still be able to log into their profile with the other software with no issue. In their profile, you can also see the Active or Inactive status for each software:
Q: Are staff members notified when they are made inactive?
Staff are not notified when they are made inactive and will immediately lose access to their Time To Pet profile with your company.



