In Front Desk Mode, you can check pets in and out individually or in bulk through the Event Status Menu. This tool is helpful if, during "rush hours," you find you or your team need to go back and check in or out several pets for the day. In this article, we'll walk through checking pets in and out in bulk.
Bulk Checking Pets In
Starting in Front Mode in the Event Status Menu, in Expected, click the "Bulk In" button:
In the next pop-up window, you can view the details of the scheduled events and edit the Service and assigned Space.
Client
The client the service/s are scheduled for.
Pet
The pet/s assigned to the event.
Service
The scheduled service for this event.
Space
The Space assigned to the pet/s for this service.
Expected
The expected arrival time is chosen based on the selected drop-off time.
Add-Ons
Any Add-Ons scheduled for the event.
Click "Check In (number of selected pets) Pets" to check in the pets:
Bulk Checking Out Pets
To check out checked-in pets, on the Event Status Menu in Checked In, click "Bulk Out":
In the next pop-up window, you will have two options for checking out pets in bulk.
Checking out pets that were checked in on today's date:
Checking out pets that were checked in at a previous date:
Note: You can use the "Check/All None" button to toggle on or off the pets listed for your selection.
When you have selected the pets to check out, you can add an optional Note and view the total charge for the day. You can choose to Just Oheck out, which will not charge the client and will only check out the pet.
If you would like to charge or claim the events against a Package for the selected clients, choose Charge/Package:
Next, choose if you would like the events to be redeemed against the select client's open Packages or to charge the clients via their payment method on file. Select the correct boxes (or both):
Add to Open Package
If selected clients have an open Package on file, their events will be redeemed against the Package.
Charge Card
If selected, clients with payment methods on file will be charged for the events.
Click "Checkout (number of selected pets) Pets" to check in the pets:
Order of Operations
If you choose both Add to Open Package and Charge card, the order of operations is as follows:
Claim against open Package
If no open Package, try to charge default payment method on file.
If no open Package and no payment method on file (or payment fails), then check out
FAQS
Q: What happens if I am using Bulk Out and one of my client's Package is no longer applicable?
If a client's Package is no longer "open", the events will not be redeemed against the Package. If they have a payment method on file, they will be charged for the events instead.
Q: What happens if my client doesn't have a Package or payment method on file?
The client can then only be checked out by the "Just Check Out" option.