Facility: Terminals

Terminal payment systems offer dog daycares and boarding facilities a convenient and secure way to process payments. They support various credit card payments, reducing the need for cash handling and streamlining transactions. Credit Card Terminals, also known as point-of-sale (POS) terminals, are hardware devices that allow businesses to process credit and debit card transactions. Customers can use the terminal to tap, insert, or swipe their cards to transmit transaction details to the payment processor for approval. Credit card terminals can also accept contactless payments from mobile wallets.

How To Order Terminals

Time To Pet Facility Terminals can be ordered through this form: Order Time To Pet Facility Terminal. Terminals are only available to US customers at this time. There is a 30 day return period and Terminals come with a one year limited warranty.

How To Register Terminals

The process of registering a Stripe terminal in our Facility product takes about 20-30 minutes in total. This allows time for the terminal to complete any updates once it's turned on. We recommend that you ensure a solid Wi-Fi connection during this process. Facility accounts must be activated (not in a trial) before adding terminals. The Terminals tab will only appear if you have a Facility account, regardless of your primary account type (in-home or facility).

If your business started with an in-home account and later synced with Facility, you'll manage your Stripe connection in the original tab (in-home or Facility). To manage your Time To Pet Payments account, there is a button to switch between in-home and facility inside of Invoice Settings -> Credit Cards.

Registering a New Terminal

1. Navigate to Invoice Settings -> Credit Cards section. If your company set up in-home software first and then linked Facility, click the "Switch to In-Home button".

   

2. Click the Terminals tab. Please note that the Terminals tab will only appear in In-Home if there is a linked Facility account that has been activated, and it will only appear in Facility if the account has been activated (not in a trial).

   

   
   

3. On the Terminals tab, click the blue + Register New Terminal button.

   

   
   

   Add a name for the terminal device. Typically, our customers name the terminal to match its location, such as "Front Desk" or "Daycare Front Desk."

   

   
   
4. The Registration Code is a code that is generated from the terminal device. In this case, we're using the recommended Stripe Reader S700 to generate the code. To generate this code:
   1. Turn on the Stripe terminal device.
   2. Follow the prompts on the Reader until you reach the “Register this reader" prompt.

5. Now, enter this three-word pairing code into the Registration Code box.

Please note that the words are not case-sensitive (they can be entered in lowercase or uppercase), but the hyphens must be entered exactly as generated, or the warning "There are one or more errors. Please correct them and try again" will populate at the top of the browser window. Please also check for extra spaces before or after the code to ensure it's correct.

6. Once complete, the terminal will be added to your account. After successful registration, the terminal will confirm registration, check for updates, and launch the interface for use.

Additional Steps For A Previously Registered Terminal

1. Swipe the device to the left with your finger to display "Settings". Tap on "Settings".

   

2. Enter the admin PIN: 07139.

   

3. This will open the Admin Options screen. Click on "Generate pairing code".

   

   
   

How To Collect Payments on Terminals

Once you've connected your terminal, you're ready to accept payments on the terminal! As always, we recommend a stable internet connection.

1. In Front Desk mode, to check out a pet, click the "Out" button, complete the checkout options, and add any notes until you reach the final Payment tab.

   

2. On the Payment tab, select the event or package the pet parent needs to pay.
3. Click on the Terminal button. Select the Terminal you wish to use to process payment. The last Terminal used will be remembered and auto-selected for the next transaction.

4. Click the "Process $XX on the terminal" button.

   

5. The pet parent will be prompted to select a tip on the terminal.

   

6. Once complete, the terminal will say "Approved".

   

7. Click "Complete Check Out", and the transaction is complete.

   

FAQs

Q: My terminal is displaying, "Could not connect to terminal. Make sure it's online and try again."

This means the terminal is offline. Please ensure it's properly connected and charged.

Q: A payment was declined, it said "this card was declined for an unknown reason" will appear. How do I recharge the client?

To recharge, press "Process $XX On Terminal"

Q: Do terminals have software updates, and do they happen automatically?

They do have software updates, and they will happen automatically.

From Stripe: “Stripe maintains the software that controls smart readers. The readers receive updates automatically from Stripe when not in use. Leave your reader connected to power to receive automatic software updates. This ensures that updates happen at midnight (in the timezone of the assigned location) to avoid interruption to sales. If you unplug the reader at night, an update could start when you turn it back on. To manually check for an update, reboot the reader.”

Q: Where are terminals currently supported?

We currently only support US customers, however we plan to extend this to our international customers where Stripe is supported!