Facility: Messaging Settings

The Messaging Settings page allows you to enable the Business Hours tool and customize some of the vocabulary used to communicate with your clients in Time To Pet.

Business Hours

Business Hours can be enabled by adjusting this setting in Company Settings → Messaging.

business hours setting set to enabled

When Business Hours are enabled, Time To Pet will automatically show a message or send an auto-reply to pet parents who message your business outside of your normal business hours. After enabling Business Hours, you can then set your "Normal Business Hours" for your company.

business hours settings showing days of week and hours sliders

Please note that the green area denotes your "Normal Business Hours" and the gray area is outside of your normal business hours.

With Business Hours enabled, you have the ability to Automate Scheduled Messages for messages sent outside of your normal business hours. This feature works closely with the Scheduled Messages tool in Facility. When enabled, any messages your company sends outside of normal business hours will be automatically scheduled to be sent the next time business hours are open. You can, however, override the “scheduled” setting and send messages immediately when creating messages via the web version of Time To Pet.

Note: Please review our help article on Scheduled Messages for more information.

automate scheduled messages setting set to on with explanation of setting below it

Lastly, you can customize your Outside Business Hours message. This message is automatically displayed to pet parents who send your business a message outside of normal business hours via the Client App or Client Portal. This message is also sent to pet parents who reply to an email outside of normal business hours.

outside business hours message setting set to enabled with text box

Note: For more information on Business Hours, please review our Business Hours help article.

Custom Messaging

Each of the different messages that can be configured is listed below with further details.

Please note: Certain messages will only appear in Messaging if certain settings are enabled. Read below for more details.

Email - Client Welcome Email

This is the email that is sent to your clients when you create an account for them (or their account is approved). This email includes their One-Time Activation Link (which your clients will click to activate their client account).

Email - Client Invoice Message

This is the email that is sent to clients when you click “Email Invoice” or use the Bulk Invoicing tool to email invoices.

Email - Client Change Request Processed

This is the email that clients will receive if they have sent a change request for their services and it has been processed by an admin.

Portal - Client Creates Own Account

If configured in your Portal Settings to allow clients to create their own accounts, this message will be shown to the client in a pop-up window immediately after they create an account.

Portal & App - Cancel Request Cut-Off

This is the message that appears if a client has not met the cancellation request cut-off time.

Portal & App - Change Request Cut-Off

This is the message that appears if a client has not met the change request cut-off time.

Portal & App - Service Request Cut-Off

The message displayed to your clients if they attempt to request services through the portal with too short of notice.

Note: The message for Cancel, Change, and Service Request Cut-Off limits will only apply if you have set Client Service Request Limits in your Portal Settings.

Portal & App - Service Request Form

The text displayed to your clients in the portal just above the service request form.