Facility: Add-On Services

In Time To Pet , an Add-On Service is any additional service you provide to your customers. An example would be “Nail Trim" or "Enrichment Toy." All Add-On Services are linked to a Main Service.

In the Setup tab, you can configure all of the general settings about the Add-On Service (like the name and cost).

Accessing Services Page

  1. Login to your dashboard.
  2. Using the sidebar navigation, click on Services & Spaces, then Services

Creating A New Add-On Service

  1. In the "Add-On Services" tab, click the button labeled “+ New Add-On Service”.
  2. A new form will be displayed.
  3. Fill out the service's details.
  4. Click the button labeled “Save Changes”.
  5. You will be taken back to the list of services. Your new service will be added to the end of the list. You can change the order that services appear in.

Service Name: The name of the service.
Client Can Request?: Whether or not the client/customer can request this service.
Description: More details about the service. This is visible to the customer in their Client App or Client Portal.
Private Note: A private note is not visible to the client.
Cost: How much this service costs, in addition to the Main Service.
Taxable: Whether or not this Add-On Service is taxable.

Scheduled Add-Ons

When creating your Add-On service, you can configure how Scheduled Add-ons can be scheduled.

How Is This Scheduled?: "Specific Time & Day" - the Add-On service can scheduled for specific dates and times.
"All-Day/Multi-Day" - the Add-On service cannot be scheduled for a specific date and time.
Default Duration: How long the Add-On service lasts by default. You can override this on an event-by-event basis.

Updating An Existing Add-On Service

Updating an existing Add-On service is even easier than creating a new one. Navigating to the Services List in the Add-On Services tab, find the relevant service in the list. Click the “Edit” button for that item. The same form used for creating a service will be used, but your existing service's details will automatically be populated for you. Make sure to click the “Save Changes” button to persist your changes.

Disabling An Existing Add-On Service

It's possible to disable a service to remove that service from your Add-On Services List and move it to your Disabled Services list in each individual tab.

To disable a service, navigate to your Add-On Services tab, and locate the service you would like to disable. On this same screen, click the drop-down arrow to the right of the "Edit" button. There, the option to "Disable" the service will appear. Similarly, if you need to re-enable a service, you can scroll down on the Main Services List to the Disabled Services section and select the drop-down menu again, this time selecting "Enable". 

When you disable an Add-On service, it makes the service not selectable by clients, and you won't be able to schedule clients for this service. Clients with this Add-On service already on the Scheduler will not be affected, and reporting around this service will still be available. 

Re-Ordering Add-On Services

The display order of services can easily be modified by dragging and dropping the services to their desired location. Time To Pet also supports the ability to "Group" similar services. Please review our help article on  Grouping Services for more information.
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