Facility: Main Services

In Facility, a Main Service is any activity you provide for your clients. An example would be “Daycare - Full Day” or “Boarding.” All scheduled appointments/events are linked to one or more services.

Accessing Services Page

  1. Login to your dashboard.
  2. Using the sidebar navigation, click on Services & Spaces, then Services.

Creating A New Service

  1. In the "Main Services" tab, click the button labeled “+ New Service.”
  2. A new form will be displayed.
  3. Fill out the service's details.
  4. Click the button labeled “Save Changes.”
  5. You will be taken back to the list of services. Your new service will be added to the end of the list. You can change the order which services appear in. See: Re-Ordering Services.

Steps To Creating A Service

Service Name: The name of the service. Best kept short and descriptive, i.e., "Big Dog Daycare Room" or "Boarding: Run A1".
Service Type: Daycare - for daytime services not spanning an overnight date range.
Overnight Services - for services spanning a date range, including nights, such as a Boarding service.
Client Can Request?: Whether or not the client/customer can request this service from their portal.
Description: More details about the service. This is visible to the customer in their Client App or Client Portal.
Private Note: A private note is not visible to the client.
Color: Adjust the color of this service displayed on your Scheduler. Set the default display (Color By Staff, Color By Status, or Color By Service) for the Scheduler in  Company Settings - Scheduler.

Drop-Off And Pickup Times

These times will be displayed to clients to select their Drop-Off and Pickup times for Overnight Service Types when clients are requesting new services:

There is no limit to the Drop-Off and Pickup windows you can create. An additional rate can also be set for these time windows. I.e., for the 6:00 AM-7:00 AM Drop-Off window, there can be an additional rate of $5 to act as an "early drop-off fee," or if choosing a Pickup window from 7:00 PM-8:00 PM, there is an additional fee of $15 for a "full day of daycare."

Setting The Service Rates

You can have varying rates based on the number of pets scheduled for each service type.

Service Type Daycare Rates: Rates will be generated based on the number of events scheduled
Service Type Overnight Services Rates: Overnight Service Rates are generated per night. For example, if a Boarding is scheduled from November 3rd to November 7th, the last day will not incur a charge for Overnight Service types.
Taxable: Whether or not this Service is taxable.

Time To Pet can automatically determine the Rate for additional pets by clicking the "Apply Full Price For All Pets," which will generate a rate based on the cost for the first pet.

Updating An Existing Service

Updating an existing service is even easier than creating a new one. First, navigate to the Services List. In the Main Services tab, find the relevant service in the list. Click the “Edit” button for that item. The same form used for creating a service will be used, but your existing service's details will automatically be populated. Make sure to click the “Save Changes” button to persist your changes.

Disabling An Existing Main Service

It's possible to disable a service to remove that service from your Main Services List and move it to your Disabled Services list in each individual tab.

To disable a service, navigate to your Main Services tab and locate the service you would like to disable. On this same screen, click the drop-down arrow to the right of the "Edit" button. There, the option to "Disable" the service will appear. Similarly, if you need to re-enable a service, you can scroll down on the Main Services List to the Disabled Services section and select the drop-down menu again, this time selecting "Enable." 

When you disable a service, it makes the service not selectable by clients, and you won't be able to schedule clients for this service. Clients with this service already on the Scheduler will not be affected, and reporting around this service will still be available. 

Re-Ordering Services

The display order of services can easily be modified by dragging and dropping the services to their desired location. Time To Pet also supports the ability to "Group" similar services. Please review our help article on  Grouping Services for more information.
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