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Viewing Invoices In Facility
The Invoices section of the Portal allows you to see and pay any outstanding invoices for your account, add or update your saved payment methods, add tips (if your facility accepts tips), and buy gift cards (if offered by your facility).
To start, click the “Invoices” link at the top of the page.
Note: Please keep in mind that the configuration settings of your pet care company may cause your Client Portal to be configured differently from what is described in this help article.
You can download any invoice by clicking the “Download” link.
Adding A Payment Method
To add a new payment method to your account, click the "Payment Methods" button from the Invoices section of your account:
Select whether you want to add a card or a bank account.
Adding A Card
To add a card, enter your card details and then click "Add Payment Method":
Adding An ACH Bank Account
NOTE: ACH bank accounts can only be saved to an account via the Client Portal (and cannot be added to the App). Further, ACH bank accounts can only be saved while submitting a payment toward an invoice. Once it's been used to make a payment, it will be saved for use in the future.
To add an ACH bank account, search for your bank, then click on your bank if found.
You'll be prompted to sign in to your online bank account and choose which account(s) should be shared with Time To Pet. Once connected, click the green "Add Payment Method" button to save the bank account.
If you can't find your bank, or you'd rather provide your banking details manually, you can click the "Enter bank details manually instead" button:
You'll enter your banking info, then click "Continue":
A micro-deposit will be initiated and should reach your bank account in 1-2 business days. We'll also send an email with a link you need to click to complete the verification process. Click the "Verify deposit" link in this email:
Then, enter the 6-digit code from your bank statement to verify your account:
Paying An Invoice
Depending on your facility 's account configurations, payments can be made via debit and credit card, Apple and Google Pay, or ACH bank account.
NOTE: ACH bank accounts can only be saved to an account via the Client Portal (and cannot be done on the App). Further, ACH bank accounts can only be saved while submitting a payment toward an invoice. Once it's been used to make a payment, it will be saved for use in the future.
To make a payment toward an invoice, navigate to the "Invoices" section of your Client Portal and select one or more invoices you want to pay. You can adjust the amount you want to apply toward each invoice and add a tip if you'd like to.
NOTE: Some companies don't accept tips, so you won't see the option to add a tip.
When you're ready, click the green "Select Payment Method" button:
Choose what type of payment method you'd like to add, then follow the steps below for the type of payment method you've selected.
NOTE: The payment method options you see depend on your pet care company's configurations. Not all companies accept all types of payment methods.
Card
Type in your card information, then click the green Pay button to submit the payment.
Apple Or Google Pay
Whether or not you see the ability to pay by Apple Or Google Pay will depend on which browser you are using. Google Pay is available in Google Chrome, and Apple Pay is available in Safari. Keep in mind that if your facility does not have these payment options enabled, they will not be visible regardless of which browser you're using.
NOTE: Apple and Google Pay methods cannot be saved to Time To Pet.
ACH Bank Account
To pay via ACH, start by searching for your bank, then click on your bank if found.
You'll be prompted to sign in to your online bank account and choose which account(s) should be shared with Time To Pet. Once connected, click the green Pay button to submit your payment.
If you can't find your bank, or you'd rather provide your banking details manually, you can click the "Enter bank details manually instead" button:
You'll enter your banking info, then click "Continue":
A micro-deposit will be initiated and should reach your bank account in 1-2 business days. We'll also send an email with a link you need to click to complete the verification process. Click the "Verify deposit" link in this email:
Then, enter the 6-digit code from your bank statement to verify your account:
Paid Invoices
The Paid Invoices tab allows you to view and download any paid invoices. If your facility accepts tips, you can add tips to these invoices.
Available Funds
You can view any credits, previous payments, or Gift Cards in the Available Funds tab. Contact your facility to apply these to any open invoices.
