Scheduling Add-Ons in Facility

In Facility, you can schedule an Add-On service to a Main Service using the Add-On feature. An Add-On Service is best used whenever you need to add an additional service (that you will charge for) to a Main Service, such as Nail Trims, Baths, Enrichment Toys, etc.
Note: Learn how to create Add-On services in our help article here: Add-On Services

After scheduling a Main Service, stay in the pop-up window and navigate to the "Add-Ons" tab. You can create an Add-On to this Main Service in the Add-Ons tab by clicking the "+ New Add-On" button:


Once clicked, you can choose to schedule this Add-On by moving through the prompted fields for the Add-On service:

  1. Schedule This Add-On?: You can schedule the Add-On for a selected date and time, which will appear on the calendar view. Click to schedule.
  2. Service: Select the Add-On Service.
  3. Pet: Select the pet for the scheduled Add-On Service.

Click the "Update Event" button to save the changes for the Add-On Service.

Scheduling An Add-On For A Specific Date and Time

When scheduling an Add-On service to a Main Service, you can optionally select a date and time for the Add-On Service to be scheduled. The Add-On will appear on the Calendar as a separate event from the Main Service. Scheduled Add-Ons will also show in the "Scheduled Add-Ons" of the Event Status Menu in Front Desk Mode.

By clicking to schedule an Add-On Service, you can choose the date for which the Add-On is to be scheduled, as well as the time:


Click the "Update Event" button to save the changes for the Add-On Service.

Scheduling Smart Add-Ons

When scheduling Add-Ons, you can schedule "Smart Add-Ons," which are Add-On services that may repeat within the scheduled service's date range. For example, Fido is Boarding from June 12th to June 18th, and you would like to schedule an Add-On daily for this pet:


When selecting Smart Add-On, in the drop-down options, select how the Smart Add-On should be repeated for the scheduled service.

Schedule Every Day: The Smart Add-On will be scheduled for every event within the service.
Schedule Every Day But First: The Smart Add-On will be scheduled for every event except the first.
Scheduled Every Day But Last: The Smart Add-On will be scheduled for every event except the last.
Scheduled Every Day But First & Last: The Smart Add-On will not be scheduled for the first or last events but for every event between the service.

Fill out the remaining prompts, such as selecting the Add-On service, assigning a Space, and checking the pet/s for the Smart Add-on service. Click "Add To Visit" to schedule the Smart Add-Ons:

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